Delivery times will be arranged with you once goods are ready for dispatch.
All customs duties and taxes are the client’s responsibility.
Once an order is dispatched and tracking numbers sent, it is the agent’s responsibility to track the item online and ensure it cleared by Customs at the other end.
While we use a premium airfreight service, transit times are beyond our control.
The freight charge covers a single delivery at ground level during normal weekday delivery hours.
Customers are responsible for checking that all goods have free and easy access to their intended destination.
Prior to delivery please provide us with full written details of any difficulty to access eg. stairs, delivery dock, lift etc.
We reserve the right to charge additional costs for unusual access not advised in writing.
We offer an inspection service, with additional fee, prior to order commencement for potential difficult deliveries.
Should delivery prove impossible, we may require the customer to accept the goods and make their own arrangements for delivery.
Cancellation of a booked delivery is subject to a cancellation fee equivalent to the standard delivery price, should notice be given later than 24 hours prior to the booked delivery date.
If you are unable to accept delivery within 7 days from our first call following the completion of your order, the invoice must be paid in full.
In addition, a storage fee of 1% of the value of goods per month or $100 per week (whichever is higher) is payable.