FAQ

PRICING

Prices are available on request.

Custom pricing is available upon request.

VIEWING THE WORK

Our Melbourne Atelier is open by appointment during the week and open to the public between 10am and 4pm on most Saturdays.

Please call the Atelier +61 3 9417 6501 to arrange a meeting.

To find your nearest representative, please select the “Dealers” tab on our website.

CUSTOM & COMMISSION DESIGN

We welcome and celebrate Custom & Commission designs.

Please contact our design team to arrange an appointment to discuss your brief and requirements.

TRADE

We offer trade discounts to our Industry friends, please enquire direct for information on trade orders.

ESTIMATED LEAD TIMES

Unlimited Editions: 4-12 weeks.

Limited Editions: 18-20 weeks.

*Please note that lead times may vary, we advise to contact your local representative for up to date information.

SHIPPING

We ship worldwide and carefully package each piece.

Local deliveries are either delivered by our despatch team or using a reputable local freight company.

All freight costs include packaging, insurance and shipping costs.

INSTALLATION

We have designed each piece to be easily installed by an electrician.

We are happy to recommend electricians for local installations.

Most fixtures are fully assembled & those that are not have instructions included.

Hardware to run fixtures is always the responsibility of electrician or licensed installer.

We can provide some (but not all) advice to guide you.

INTERNATIONAL

We provide 110/120v wiring and bulbs for international deliveries upon request.

Any local taxes, VAT or duties are billed by customs to the consignee upon delivery.

CLEANING OUR FIXTURES

BRASS

Our fixtures are not lacquered and age gracefully and will continue to over time.

Cleaning with water will only further deteriorate the finish.

This can be removed with Brasso which will return the brass to its original lustre, bright and much more gold in appearance.

(If this appears to harsh you may try Silvo, a softer option to Brasso made by the same supplier)

The surface finish will gradually age back to it’s current colour over time.

The pendant will lose some of its lustre within 4-6 weeks and gradually fade over time.

The discolouration at the joins is due to the manufacturing process and highlights the hand made nature of the product

As per our warranty;

             Changes in appearance of hand applied finishes or unlacquered finishes.

*Please note that these finishes are designed to age in appearance.

QUESTIONS?

We are happy to help with your queries at anytime via [email protected] or visit us by appointment at 369 Gore Street, Fitzroy.